# Troubleshooting
> Fast checks for authentication, permissions, empty plans, materials, QR, printing, uploads, filters, and imports.

- Canonical HTML: [https://syncroplan.com/en/docs/troubleshooting](https://syncroplan.com/en/docs/troubleshooting)
- Language: English
- Roles: owner, manager, worker
- Keywords: problem, error, sign in, permission, empty plan, QR, print, upload, filters, import

## Outcome
You will isolate the most common cause before escalating an issue.

## Before you start
- Record your role, tab, exact message, and when the issue occurred.

## Menu path
Help → Troubleshooting

## Step-by-step instructions
1. Sign-in: use a verified email or the full company-code/username login. Complete the personal-password screen after a temporary password; Disabled remains blocked.
2. Registration: resend an expired verification link. Password recovery works only for an account with a verified optional email.
3. Permission: compare your role with Roles and permissions; a disabled control may be intentional.
4. Empty Daily Plan: reset filters, check date and Ready/In progress status, then regenerate.
5. Missing schedule: expand the order, read Reason, and correct skill, workstation, availability, or structure.
6. Materials: compare On hand, Reserved, and Available; cover all shortages before Ready.
7. QR: use today's code from the correct organization and close any earlier active session.
8. Print/PDF: allow the browser print dialog and review active filters before export.
9. Upload: use JPEG, PNG, WebP, or PDF within limits and confirm object access.
10. Filters: reset or remove filter chips and check date ranges and product values.
11. Import: sign in as an owner on an active paid plan, use valid JSON and the intended mode, then read every summary warning.

## What you see on screen
- Inline messages explain validation failures and business conflicts.
- Reason beside an unscheduled process is the strongest scheduling clue.
- Audit helps owners and managers identify recent account, status, inventory, or file changes.

## Effects of changes
- Refresh and filter reset do not modify data.
- Regeneration replaces only unfinished planning.
- Corrections, paid-plan imports, and deletions do change data; use them only after identifying the cause.

## Important warnings
- Replace import requires an active paid plan. Never use it or deletion as a repair method without a current export and a clear impact review.

## Common problems
### The issue remains.
Capture the exact message, role, date, object name, and steps since the last correct state, then send them to support.

### Tabs appear inconsistent.
Refresh and check whether another user made a concurrent change; review Audit where available.

## Related articles
- [Roles and permissions](https://syncroplan.com/en/docs/roles-and-permissions.md): What owners, managers, and workers can do, plus the effect of membership status.
- [Orders](https://syncroplan.com/en/docs/orders.md): Create, filter, copy, edit, schedule, and move orders through their complete status lifecycle.
- [Inventory](https://syncroplan.com/en/docs/inventory.md): On-hand, reserved, and available stock, shortages, reservations, releases, and movement history.
- [Settings](https://syncroplan.com/en/docs/settings.md): Work hours, breaks, Saturdays, holidays, plus paid append/replace data import and export.